Shipshape Repair — Mail-in phone repair, documented end to end.

How it works

Five steps, and you can see where your phone is at every one.

01
Pick your repair

Choose your model and what’s wrong. You see the full price before you commit — no “call for a quote”.
02
Mail it to us

We send packing instructions that actually matter, plus the address. Most phones arrive in two or three days.
03
We inspect & photograph

Before we touch anything, we photograph the device and note its condition. You get those photos.
04
We repair & test

The repair, then a full function test — touch, cameras, speakers, mics, sensors, charging.
05
Back to you, tracked

Shipped insured with signature confirmation. You get the tracking number the moment it leaves.

What we fix

If the part exists, we can usually fix it.

These are the repairs we do most often. They aren’t the only ones — what limits us is whether a good part is available, not the repair itself. Ask about anything that isn’t here.

Screen replacement

Cracked glass, dead touch, lines, black display. Glass and panel are replaced as one assembly.

Battery replacement

Dies by lunchtime, shuts down in the cold, or won’t hold a charge past 80%.

Charging port

Only charges at an angle, or not at all. We try cleaning it first — that fixes it more often than people expect.

Rear camera

Blurry, shaking, won’t focus, or cracked camera glass. iPhone only for now.

Back glass

Shattered rear panel. Slow, careful work with laser separation — priced accordingly. iPhone only.

Something else?

Speakers, front cameras, buttons, camera glass — ask. We check part availability and send you a price, usually the same day. Tell us what’s wrong.

The exceptions: liquid damage, motherboard faults and Face ID repairs. Those need board-level work and we won’t take them on by mail.

Pricing

Every price, in the open.

Prices include the part, the repair, and insured return shipping with signature confirmation. No diagnostic fee, no “from” pricing, nothing added at the end. Where we haven’t listed a price it’s because the part cost moves — ask and we’ll check it for you.

Model

Why it’s split into two payments

Due now covers the replacement part and return shipping — the money we actually spend to get your repair moving. On completion is our labor, and you pay it only after the repair passes testing. If we can’t fix it, you never pay the labor and we ship your device back.

Start a repair

Why us

We compete on care, not on being the cheapest.

You can see what happened to your phone

Every repair is photographed before and after, with notes on the condition we received it in and the results of the function test. You get all of it. Most shops hand you back a phone and a receipt.

We tell you about the part we used

Aftermarket parts have real trade-offs and we would rather you hear them from us than discover them later.

We use high-quality aftermarket parts unless you choose otherwise. On iPhones, Apple software flags any non-genuine screen or battery with a notice in Settings, and a non-genuine screen can lose True Tone. Face ID keeps working, because we transfer your original components. We will always tell you exactly which part went into your phone.

No surprise charges

If we open your phone and find damage that changes the job — a bent frame, water corrosion, a previous repair done badly — we stop, photograph it, and message you with options and a revised price. We never carry on and bill you for it afterwards.

Your phone is insured in both directions

We ship back with declared value and signature confirmation, every time. We’ll tell you how to do the same on the way in, because the default $100 of carrier coverage is not enough for a phone.

We’re small, and that’s the point

One person does your repair start to finish. Nothing gets handed to a trainee in the back.

Warranty

What we stand behind.

Length: 90 days from the day your phone ships back
Covers: The replacement part failing on its own, and our workmanship — anything we disturbed during the repair
Claim: Email us with your order number. If it’s our fault, we cover shipping both ways and redo it
Turnaround: 1–2 business days from arrival, plus part lead time if we don’t have it

What it doesn’t cover

New physical damage after the repair — drops, cracks, bends
Liquid damage after the repair
A repair opened or attempted by someone else afterwards
Faults unrelated to the part we replaced

Full terms are on the policies page. We are an independent repair service, not affiliated with or authorised by Apple or Samsung.

Reviews

We’re new. Here’s the honest version.

We don’t have customer reviews yet, and we’re not going to invent any. When real ones exist they’ll be here, good and bad, with the order number attached.

What we can offer instead is proof. Every repair gets photographed before and after, with the function-test results written down, and we’ll publish those for any customer who’s happy for us to.

Being early is a real risk to you, so we’d rather price it honestly than paper over it — which is what the launch offer below is for.

Mailing it in

How to send us your phone.

You’ll get this as a checklist by email too. None of it is fussy for the sake of it — each item is something we’ve seen go wrong.

Do not mail a phone with a swollen or puffy battery

If the screen is lifting away from the frame, the back is bulging, or the phone rocks when laid flat, the battery is swelling. Damaged lithium batteries are prohibited by every US carrier — this is a fire rule, not a policy we invented. Email us and we’ll help you find a local option.

Before you pack it

Back up your phone. We don’t need to wipe anything, but no repair is worth losing your photos over.
Take out the SIM card and remove the case, popsocket and screen protector.
Write your passcode on a slip of paper and put it in the box. We need it to test the phone properly. We never store passcodes in our system, and you should change it when you get the phone back.
Leave Find My switched on. It protects you, and it doesn’t get in the way of the repairs we do.

Packing and posting

Use a box, not a padded envelope. Wrap the phone in bubble wrap so it can’t move when you shake the box.
Add insurance and signature confirmation. Carriers only cover $100 by default, and phone insurance is void without a signature service.
Mark the outside of the box “Restricted Electronic Device” and “Surface Transportation Only”. USPS requires this for used devices with a battery, and charges a fee if it’s missing.
Hand it to a clerk at the counter. Devices with batteries can’t go in a collection box.
Send us the tracking number so we know to expect it.

Where to send it

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You’ll get this address in your confirmation email too. Please don’t ship anything before you’ve booked a repair — we won’t know whose phone it is.

FAQ

The questions people actually ask.

How long does the whole thing take?

Two to three days each way in the post, plus 1–2 business days here. So most repairs are back with you inside a week. If we have to order a part, we tell you the lead time before you pay anything.

What if you lose or damage my phone?

Your device is covered while it’s in our hands, up to the limit set out in our terms. We ship back insured and signature-confirmed every time. We’d rather you knew the exact limit up front than found out during a dispute — it’s written down, not buried.

Do you need my passcode?

Yes, and it genuinely matters — we can’t confirm the cameras, Face ID, sensors and touch all work without getting into the phone. Write it on a slip of paper in the box. We never store passcodes in our system, and you should change it when the phone comes back.

Should I turn off Find My?

No. Leave it on. It protects you, and none of the repairs we do require it to be off. Any shop that asks you to disable it for a screen or battery job should be asked why.

Will my phone still say “Unknown Part” in Settings?

If you choose an aftermarket screen or battery on an iPhone, yes — Apple flags any non-genuine part with a notice in Settings, and a non-genuine screen can lose True Tone. It’s a software message, not a fault, and it can’t be removed by anyone. Face ID keeps working because we transfer your original components across.

What happens if you find more damage once it’s open?

We stop, photograph it, and message you with the options and what it would cost. You decide. If you’d rather not go ahead, we reassemble it and ship it back — you pay the part we already bought and the return shipping, and nothing for labor.

What if the repair doesn’t work?

You don’t pay the labor. We ship the phone back to you at our cost and tell you exactly what we found. Some faults — especially after liquid damage — turn out to be on the logic board, and that’s beyond what we take on by mail.

Why do I pay in two parts?

The amount due now covers the replacement part and return shipping, which we spend before we’ve done anything. The balance is our labor, and you pay it after the repair passes testing. It means you’re never paying for work that hasn’t happened.

Can I send a phone that isn’t mine?

Only if you have the owner’s permission and you can unlock it. We don’t work on devices that are reported lost or stolen, and we’ll return anything that looks that way.

Do you fix water-damaged phones?

Not by mail. Liquid damage needs board-level diagnosis, the outcome is genuinely unpredictable, and it’s not something we’d take your money for sight-unseen. A local shop with a microscope is the right call.

Get started

Send us the phone. We’ll send it back working.

Pick your repair, see the price, and we’ll email you everything you need to post it safely.

Get your repair price Email us

We reply within one business day.

Cracked screen? Don’t lose your phone for a week.